Sony won’t cover my camera repair

It’s been a month since I sent my Sony Alpha A7RII to repair due to shutter malfunction and I’d like to share my experience with you guys to see if you’ve had similar issues regarding Sony’s warranty and Sony Alpha cameras.

I bought the camera through a third party seller on Amazon, after a couple of months of use with no issues, the shutter got stuck. I contacted the seller and they asked me to send the camera to them, so they will send it to manufacturer.

After weeks and weeks of waiting, I got a really disappointing and unexpected answer from the seller and manufacturer: they won’t cover shutter internal malfunction so in order to get my camera repaired I have to pay the costs (£165) which I think it’s pretty unfair and leaves Sony’s reputation in a really bad place.

I’d like to hear your thoughts. thanks !

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